FAQs

1. Are Face & Body products suitable for all skin types?
Yes! Our products are formulated for all skin types, including sensitive skin. Each ingredient is carefully selected to nourish and protect without irritation.

2. Are your products cruelty-free and vegan?
Absolutely. We never test on animals, and our formulas are 100% cruelty-free. Many of our products are also vegan; check individual product pages for details.

3. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. Simply click it to view the real-time status of your delivery.

4. Can I cancel or change my order after placing it?
Yes, contact us within 24 hours of placing your order, and we’ll do our best to modify or cancel it before it ships.

5. How long will my order take to arrive?
Domestic orders typically arrive within 3–7 business days. International orders can take 7–15 business days, depending on customs and location.

6. What should I do if I receive a damaged or incorrect product?
We sincerely apologize for any inconvenience. Contact our support team immediately with photos of the damaged or wrong item, and we’ll send a replacement or issue a refund.

7. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure Shopify-supported payment gateways.

8. How do I contact customer service?
You can reach us anytime at support@faceandbody.com. We’ll respond within 24–48 hours.